The Citizen Engagement Hotline Service provides direct, on‑demand support to Charter Signatories seeking to strengthen their engagement with residents and communities in climate adaptation. It offers personalised coaching from experienced engagement practitioners and helps Signatories confidently apply the tools and methods from the DIY Manual on Engaging Stakeholders and Citizens in Climate Adaptation to their own local context.
A multilingual pool of engagement specialists covering deliberative processes, creative engagement, outreach, facilitation, and evaluation is available. Each request is matched to an expert based on the topic and the Signatory's specific needs.
You can apply via the Helpdesk service by selecting the subject of your request.